Front of House Executive (Part-time 8.30am to 1.30pm or 1.00pm to 5.00pm)

Date Posted:

Wednesday October 20, 2021

Location:

Twickenham

Salary:

£24,000 pro-rata

Hours:

20 per week

We are seeking two part-time Front of House Executives, working Monday to Friday, covering two shifts:  Hours 8.30am to 1.00pm and 1.00pm to 5.00pm.

Founded in 1866, Harlequins has a rich heritage in rugby in this country and abroad.  As a Founding member of the RFU, the club has contributed generously to the development of the game both on and off the pitch.  The 2020/21 season brought even more accolades to the Club, as Harlequins became Double English Champions with our Men and Women winning their respective league titles.

At Harlequins, our people are the key to our success both on and off the pitch.

We are looking for two talented Part-time Front of House Executives who can deliver an engaging and meaningful experience to all our visitors and colleagues at The Stoop in Twickenham.[LE1] 

You will deliver an outstanding public relations experience to all visitors and support the smooth operations of the stadium. Providing a front-of-house experience that drives engagement and delivers outstanding customer service will be paramount to your success.

Key Responsibilities:

  • Welcome all visitors to The Stoop and provide an outstanding customer experience
  • Manage the reception area, email account and ensure a daily understanding of all event activities
  • Professionally handle all incoming calls and route accordingly
  • Manage all incoming and outgoing deliveries
  • Manage internal/external room bookings and order kitchen supplies
  • Handle the matchday lost property process
  • Assist the Customer Experience Manager with general tasks and provide customer support to the Customer Experience team on matchdays 

Skills and Experience:

  • Previous experience of working on a busy reception desk
  • Outstanding communication skills with a passion for delivering an engaging and outstanding customer experience
  • Effective team player with a collaborative working style
  • Ability to work independently, use initiative, & take ownership
  • Ability to work well under pressure

 [LE1]Obviously need to delete this for the part time one.

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